TERMS OF USE AND PRIVACY POLICY 

§1 General Provisions

 

1. The online store available at www.starskastudio.com is operated by Zuzanna Paradowska Studio, ul. Salwatorska 11a/3, 30-109 Kraków, Tax Id. No. ‘NIP’: PL6372169939, Statistical Id. No. ‘REGON’: 364435658.

1. The following words or expressions used in these Terms of Use  have the meaning defined below:

a) Online Store – the online store operated by Zuzanna Paradowska Studio (hereinafter the Seller) within its business activity;

b) Terms of Use – these terms of use of the online store available online at www.starska.co in the “Terms of Use” tab.

c) Client – a natural person aged 16 and above, a legal person or an organisational entity without legal personality which has been granted capacity to exercise legal transactions, making a purchase at the Online Store;

d) Client Account – an individual Client Account registered on the Online Store’s website, set up in a manner laid down in Article 3 hereof, streamlining the ordering process;

e) Consumer – a Client being a natural person who makes a purchase, unconnected to their business or professional activity, in the Online Store.

1. These Terms of Use lay down the rules applicable to the use of the online store, in particular the rules of entering into contracts of sale for the goods offered on the Online Store's website via the Online Store, the rules applicable to the execution of such contracts, withdrawal options and complaint procedures.

 

§2 Online Store Operating Rules

 

1. In its Online Store www.starska.co Zuzanna Paradowska Studio runs the activity involving organised sales of goods via the Internet.

2. Online Store’s offer includes leather clothing and leather, whose detail description is provided on the dedicated page of every specific product, with reservation that the images of the goods and information on their dimensions, taking account of the type of materials they have been made of, can be approximate and may differ from the actual colours of such goods and their exact dimensions.

§3 Registration and Log-in

 

1. Registration of a Client Account at the Online Store is voluntary and free of charge.

2. A Client may browse products offered by the Online Store and place orders without registering a Client Account.

3. A Client can register a Client Account at the Online Store by www.starska.co/login or can register Client Account when placing an order.

 

§4 Order submission procedure

 

1. A Client can purchase a product offered by an Online Store by placing an order. Orders can be placed 24/7 via the Online Store website at: www.starska.co. Exceptionally order placement can be suspended as a result or modernisation works and technical interruptions in the functioning of the Online Store website.

1. When submitting an order, a Client must read and accept these Terms of Use, confirming this fact by checking a relevant field before order submission is completed. 

2. Before adding a product to the “cart”, the Client selects a specific product type (e.g. specific colour or share), size (if the product is available in a variety of sizes) and quantity. Once these actions have been completed, the Client can add the product to the “cart”. 

3. When submitting the order, the Client must provide their e-mail, and the following personal data and delivery address: first name, last name, address (street, building and flat number, optionally also the region or voivodeship, post code, town/city, country). 

2. Having provided the data referred to in Article 4.4, the Client must click the field “Continue” to select the delivery method. 

3. Once the delivery method has been selected, the Client must click “Continue” to select the payment method.

4. After the payment procedure has been completed, the Client is redirected to the order confirmation page.

5. The Seller may cancel the order if there are doubts as to the correctness of the data provided by the Client or when such data is incomplete. In such a case, the Seller shall inform the Client of order cancelation within 7 days, returning all payments received from the Client.

6. The Seller may refuse to execute any order without explanation. In such a case, the Seller shall inform the Client of its refusal to execute the order within 7 days, returning all payments received from the Client.

 

§5 Product Prices

 

1. The prices of products offered on the Online Store’s website are gross prices (inclusive of VAT) in euro. 

2. The prices of goods specified on the page of each offered product are exclusive of shipment costs which are laid down in Article 7.2 and 7.3 hereof. 

1. The prices of goods offered on the Online Store’s pages may change. If product prices are changed as a result of circumstances independent from the Seller (including, without limitation, exchange rate fluctuation, higher manufacturing costs), the Seller shall inform the Client of the new product price by e-mail. Having received the information from the Seller, the Client shall inform the Seller via e-mail sent to: info@starska.co about:

a) Client’s decision to accept new product price and the obligation to pay the amount accounting for the difference between the new product price and the paid price; Article 6 hereof applies accordingly;

b) cancellation of the order with respect to the product whose price has changed; in such a case, the Seller, within 7 days as from the date of notifying the Seller of cancellation, shall reimburse the Client for the product price paid by the Client and all other payments if the order pertained only to the product whose price has changed.

1. A change to the price made after the submission of Client’s order of which the Client has not been notified in line with Article 5.3 has no impact on the product value.

 

§6 Payment Methods

 

1. The order, comprising the price of the goods and the shipment costs, must be paid for before the goods are dispatched in one of the following manners:

a) via PayPal;

b) via PayU

1. A Client must pay for the order immediately after order submission. Having initiated the payment procedure, the Client should follow the instruction displayed by the electronic payment operator. Unpaid orders will be cancelled without any requirement to notify the Client of this fact.

2. By approving the provisions of these Terms of Use, the Client confirms that the card referred to in Article 6.1.a belongs to them and the credit or undrawn limit on the card are sufficient to cover the price.

 

§7 Order processing  – delivery manner and cost

 

1. Goods ordered in the Online Store are delivered to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, England, Estonia, Finland, France, Germany, Grecce, Spain, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Ukraine, Wales.

1. Goods are delivered by Grupa Znatury domiciled in Katowice exclusively to the location designated by the Client, from Monday to Friday in the business hours of courier mail companies in the delivery state. The Client can indicate an alternative delivery address (e.g. their work address). In case of Client's absence at the designated address, the courier shall leave a message with further instructions on how to pick up the order.

 

2. The cost of delivery to the countries listed in 7.1 is free of charge.

2. Pursuant to the provision of the Freight Law of 15 November 1984, if before being delivered a package is found to have suffered damage, the carrier must immediately determine the condition of the package and the circumstances of damage recording them in a written report. The carrier performs these activities also at request of the recipient (Client), if the recipient claims that the package is not intact. If a defect or damage which could not have been identified from the outside at delivery is found after the package has been delivered, the carrier determines the condition of the package at request of the recipient (Client) immediately after the damage is disclosed, but not later than within 7 days from the delivery of the package.

3. Goods ordered in the Online Store cannot be sent to any other state than listed in Article 7.1. Information on the potential option to make a delivery to another state is provided by the Seller in response to Client’s inquiry sent by e-mail to: info@starska.co.

4. If delivery is made to a state other than an European Union member state, the Client is liable for all the costs related to customs clearance and any and all other fees, customs, taxes and charges payable in the delivery state in connection with the import of goods. In view of divergent customs law regulations, the Seller recommends contacting local customs service ahead to obtain specific information on fees (other than referred to in Article 7.3-5) related to the delivery of goods.  

 

§8 Order delivery time

 

1. Typically orders are delivered within 2 to 5 business days starting from the day following the date of the order submission by the Client. In the sales period, deliveries may take longer.

2. Orders submitted by 5 p.m. are packaged and dispatched on the next business day after order submission.

3. Orders submitted after 5 p.m. are packaged and dispatched two business days after order submission.

4. The Client is notified (by e-mail) that their order has been picked up by a delivery company and will receive a relevant number for delivery tracking. 

5. The Seller makes all due efforts to ensure that orders are delivered as soon as possible, but the delivery may take longer due to reasons for which the Seller is not liable (e.g. in a holiday period).

6. In the case of a delay in delivery (longer than 21 business days) for which the Seller is liable and other than related to the sales period or peak business period (such as the holiday period), the Client can:

a) set out additional period for delivery for the Seller, equal at least to the maximum delivery period laid down in Article 8.1;

b) withdraw from the sales contract notifying the Seller of withdrawal by a declaration sent via e-mail to: info@starskastudio.com . In the case of withdrawal, the Seller shall reimburse the Client all the payments received from the Client within 14 days from the receipt of the declaration on withdrawal.

1. If ordered products are unavailable, Client shall be informed of their order status by e-mail. In connection with the unavailability of ordered products, having received information on the order status, the Client shall inform the Seller by e-mail within 72 hours of their decision as to further actions concerning the order, that is: 

a) Consent for partial execution of the order (without unavailable products) – in such a case, the Seller shall reimburse the value of unavailable goods within 14 days from the receipt of Client’s notice;

b) Set out an additional period for the Seller (corresponding to the period specified by the Seller as required to ensure the availability of goods) to deliver the entire order (possible only if the Seller notifies the Client of predicted availability of the goods on a later date);

c) Withdraw from the contract with respect to all ordered goods; the Seller shall reimburse all the payments received from the Client within 14 days from the receipt of the declaration on withdrawal.

1. Client’s failure to inform the Seller of their decision on further actions concerning the order in the case of unavailability of some of the ordered goods in the period laid down in Article 8.3 is deemed Client’s consent for partial execution of the order concerned. In such a case the Seller shall reimburse the Client for the amount corresponding to the price of unavailable goods following the lapse of the period set forth in Article 8.3.

 

§9 Withdrawal

 

1. A Client who is a consumer and has entered into a sales contract concerning a product offered by the Online Store can withdraw from the contract without explanation.

2. The lapse of the withdrawal period starts once the Consumer or a third party designated by them other than the carrier receives the goods.

1. A Consumer may withdraw from the contract by notifying the Seller of their decision on withdrawal by means of an explicit declaration sent by e-mail to: info@starska.co. When submitting the declaration on withdrawal, the Consumer can use the withdrawal declaration form enclosed hereto. The use of the withdrawal declaration form is not obligatory, but facilitates its processing.

3. The deadline for withdrawal is deemed kept if the information on exercising the Consumer’s right of withdrawal is sent to the Seller before the lapse of the withdrawal period. 

2. In the case of withdrawal, Consumer must return the goods to the Seller immediately, but in any case not later than within 14 days from notifying the Seller of withdrawal. The foregoing deadline is deemed kept if Consumer sends the goods back to Starska Studio ul. Krowoderska 41/1, 31-141 Krakow, Poland before its lapse. 

4. A Consumer must return the goods in the same condition in which the goods were received. The packaging and labels must be original and intact.

3. The Consumer bears direct costs of returning the goods, including the costs of delivering goods to the Seller. The Seller recommends the use of postal or courier mail services which enable package tracking and confirmation of package receipt by the Seller. 

5. In the case of withdrawal, the Seller shall reimburse the Consumer for all the payments received from them, inclusive of the costs of delivery of the goods (except for additional costs resulting from the delivery method selected by the Consumer other than the cheapest regular manner of delivery offered by the Seller) immediately, but not later than within 14 days from the date of receipt of Consumer's declaration on withdrawal. The Seller may suspend the reimbursement of payments until the receipt of the goods, but not longer than until 7 days from the receipt of the goods.

6. The Seller shall reimburse the payments using the same means of payment as used by the Consumer, unless the Consumer explicitly consented to another form of reimbursement which does not involve any additional costs for them.

7. The Consumer is liable for the decrease of the value of the goods resulting from their use in a manner other than necessary to determine the nature, qualities and functioning of the goods.

8. A Consumer cannot withdraw from a remotely executed contract:

a) on the provision of services, if the Seller has fully provided the service at Consumer’s explicit consent, having previously informed the Consumer that once the service has been provided the right to withdrawal expires;

b) stipulating a price or remuneration dependent on fluctuations on the financial market beyond Seller’s control and which may occur before the lapse of the withdrawal period;

c) concerning a non-prefabricated item, manufactured pursuant to Consumer's specification or aimed at satisfying their individual needs;

d) concerning perishable goods or a product with a short expiry date;

e) concerning an object in a sealed packaging which, once opened, cannot be returned due to health protection or hygienic reasons (e.g. earrings), if the packaging has been opened after delivery.

 

§10 Claim Processing

 

1. Goods offered on the Online Store website are brand new and original merchandise. 

2. The goods delivered by the Seller to the Client must be free from physical and legal defects.

3. A physical defect involves incompliance of the sold item with the contract. In particular, a sold item is incompliant with the contract if:

a) it lacks a property an item of that type should have due to the objective specified in the contract or resulting from the circumstances or its purpose;

b) it lacks a property of the existence of which the seller ensured the Buyer;

c) it is unfit for the purpose of which the buyer informed the seller when entering into the contract, if the seller raised no objections as to such a purpose;

d) the item was delivered to the buyer incomplete.

1. The Seller is exempted from liability for defects of goods if the Client was aware of the defect when entering into the contract.

4. The Seller is liable only for physical defects of the goods which existed at the time when the risk was transferred to the buyer or resulted from the causes existing in the goods at that time.

5. The Seller is not liable for:

a) damage arising out of contract with water;

b) scratches on leather resulting from normal use of the goods;

c) damages arising out of the contract of leather with chemicals which may cause decolouration and damage;

d) damages arising out of cleaning the goods in other laundries than chemical laundries specialising in cleaning natural leather;

e) damages arising in consequence of goods’ contact with high temperature;

f) for wear resulting as a result of long contact of the goods with “strong” materials such as jeans, corduroy and others (the bags are made of natural leather with delicate structure);

g) Damage to the goods’ lining arising out of contact with liquids, high temperature and sharp objects kept in the bag (lining used in the bags is made of high quality very delicate  corduroy);

h) damage to the goods’ lining arising out of inappropriate cleaning (we recommend using a special brush for corduroy);

i) scratches on the metal elements of the goods arising out of normal use of the goods (metal elements are made of semi-noble metals, which means that they are very delicate and prone to damage);

j) damage to metal elements of the goods occurring as a result of their contact with jewellery and other objects containing metal elements;

k) detachment of metal elements from the product as a result of a strong pull.

1. A Client can submit their complaint via e-mail to: … . 

6. A complaint should specify: Client’s first and last name, Client’s address to which the goods are to be potentially re-delivered, e-mail address to which the information on the result of the complaint procedure is to be sent, the date of the sales contract, product type, detailed defect description, date of defect disclosure, Client’s claim.

7. Having submitted the complaint, the Client must deliver the goods the complaint pertains to the following Seller's address: ul. Krowoderska 41/1, 31-141 Krakow, Poland .

8. The Seller examines and responds to the complaint not later than within 14 days from the receipt of the goods the complaint pertains to. 

9. If the complaint is accepted, the Client may submit a declaration on withdrawal from the contract by e-mail sent to: info@starska.co, unless the Seller immediately and without undue inconvenience to the buyer replaces the defective goods with defect-free goods or removes the defect notifying the Client thereof before delivering the goods.

10. If the Seller does not confirm the existence of the defect described by the Client, the goods shall be sent back to the Client at Client’s expense to the address specified in the complaint together with an opinion laying down the reasons for classifying the complaint as unsubstantiated. The Seller may postpone the dispatch of the goods until the receipt of the payment covering the delivery costs.

11. The Seller does not grant a guarantee for the goods sold.

 

§11 Privacy Policy

 

1. Client’s personal data are processed by the Seller in compliance with the Personal Data Protection Act of 29 August 1997.

2. To register a Client Account and to place an order, the Client must provide their personal data and consent to the processing of their data by checking the relevant field on the Online Store’s website.

3. The Client is liable for providing incorrect personal data or other data which impede or prevent order execution. 

4. The provision of Client’s personal data is voluntary, but necessary to execute an order and create a Client Account.

5. Personal data collected by the Seller are not disclosed to any third parties except for Grupa Znatury sp. z o.o. domiciled in Katowice and the entity settling the transaction.

6. Personal data provided by the Client are used by the Seller for the purpose of internal records (not disclosed to any third parties). The Seller reserves the right to use the data for the purpose of individual market research of the goods offered by the Seller and the adjustment of the Online Store websites in line with Client’s suggestions.

1. The Seller, as the personal data controller, can commission the processing of personal data to another entity on the basis of a written contract in compliance with Article 31 of the Personal Data Protection Act of 27 August 1997.

2. The Seller uses cookies on the Online Store website; cookies are saved in Client’s IT system during Online Store browsing. Cookies are used at Client’s consent. The Client can limit or turn off cookies in the browser settings, which can result in potential difficulties in using the Online Store website. 

7. The Online Store’s website may contain links to other websites that may require the disclosure of personal data. The Seller is not liable for the protection of personal data disclosed on other websites (linked on the Seller's website), because it is not the controller of the personal data provided via such websites.

 

§Article 12 Newsletter

 

1. The Client can consent to receiving Seller’s Newsletter to the e-mail specified by the Client. The Newsletter contains, in particular, information on products offered by the Seller and on current promotions.

2. The Newsletter is sent by the Seller monthly, free of charge. 

3. The Client can resign from the Newsletter at any time without explanation.  

4. The Seller reserves the right to send e-mail to Client’s address with information on special offers and other information deemed important by the Seller.

 

§13 Final Provisions

 

1. Sales contract are entered into in English. 

2. Information on goods published on the Online Store website does not constitute an offer in the meaning of the Civil Code Act of 23 April 1964.

3. These Terms of Use are made available by the Seller in a form which enables obtaining, recovery and recording of its content with the use of Client’s IT system. 

4. The contract executed via the Online Store website is recorded and made available to the Client by being sent to the e-mail provided by the Client.  

1. The Seller reserves the right to make changes to these Terms of Use as a result of legal changes or due to organisational reasons. Sales contracts entered into before the amended Terms of Use come into force are governed by the Terms of Use in the wording effective on the date of contract execution. 

5. All the matters not provided for herein are governed by Polish law.

6. A form of declaration of withdrawal is appended hereto.

 

§14 Copyright

 

1. The Seller holds the copyright to all content, graphic layout, trademarks, logotypes and images published on the Online Store website.

2. Any copying, modification, distribution, processing, adaptation, public presentation of content, graphic layout, trademarks, logotypes and images published on the Online Store website and other unauthorised use (without Seller’s written consent) of the Online Store website is prohibited. 

 

§15 Privacy Policies

 

1. Client’s personal data are processed by the Seller in compliance with the Personal Data Protection Act of 29 August 1997.

2. To register a Client Account and to place an order, the Client must provide their personal data and consent to the processing of their data by checking the relevant field on the Online Store’s website.

3. The Client is liable for providing incorrect personal data or other data which impede or prevent order execution. 

4. The provision of Client’s personal data is voluntary, but necessary to execute an order and create a Client Account.

5. Personal data collected by the Seller are not disclosed to any third parties except for Grupa Znatury domiciled in Katowice and the entity settling the transaction.

6. Personal data provided by the Client are used by the Seller for the purpose of internal records (not disclosed to any third parties). The Seller reserves the right to use the data for the purpose of individual market research of the goods offered by the Seller and the adjustment of the Online Store websites in line with Client’s suggestions.

1. The Seller, as the personal data controller, can commission the processing of personal data to another entity on the basis of a written contract in compliance with Article 31 of the Personal Data Protection Act of 27 August 1997.

2. The Seller uses cookies on the Online Store website; cookies are saved in Client’s IT system during Online Store browsing. Cookies are used at Client’s consent. The Client can limit or turn off cookies in the browser settings, which can result in potential difficulties in using the Online Store website. 

7. The Online Store’s website may contain links to other websites that may require the disclosure of personal data. The Seller is not liable for the protection of personal data disclosed on other websites (linked on the Seller's website), because it is not the controller of the personal data provided via such websites.